Privacy policy
SMS Messaging Policy
Guided Care Management
Phone: (866) 448-3441
Overview
This SMS Messaging Policy explains how Guided Care Management collects, uses, and protects your information when you opt in to receive text messages from us. By providing your mobile phone number and opting in, you agree to the terms described in this policy.
Program Description
Guided Care Management sends SMS messages to individuals who have opted in.
Messages include:
- Account alerts and notifications
- Care coordination updates and reminders
- Appointment or service confirmations
- Program related information
Occasional informational or promotional messages related to our services
We do not send third-party marketing messages.
Message Frequency
Message frequency may vary based on your interaction with our services but will not exceed one (1) message per week.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Consent
By opting in, you agree to receive SMS messages from Guided Care Management including account alerts, care coordination updates, appointment confirmations, and program-related informational messages.
Message frequency may vary but will not exceed 1 message per week.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for help.
Consent is not a condition of purchase.
See our SMS Messaging Policy and Privacy Policy.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP or UNSUBSCRIBE to any message you receive from us.
Once you opt out, you will receive a confirmation message, and no further SMS messages will be sent unless you re-enroll.
Help Instructions
For assistance, reply HELP to any SMS message or contact Guided Care Management at (866) 448-3441.
Information We Collect
When you opt in to SMS messaging, we may collect:
- Your mobile phone number
- Your name and registration information (if provided)
- SMS opt-in and opt-out records
Message delivery and interaction data
This information is collected solely to operate and manage our SMS communications.
Use of Information
We use your information to:
- Deliver SMS messages you have requested
- Provide customer service and care coordination support
- Maintain compliance with legal and regulatory requirements
- Improve the reliability and quality of our communications
Data Sharing Restrictions
Guided Care Management does not sell, rent, or share your personal information, including mobile information and SMS opt-in consent, with third parties or affiliates for their marketing or promotional purposes under any circumstances.
Service Providers
We may share your information with trusted service providers that assist us in delivering SMS messages and operating our services (such as SMS messaging platforms and technical service providers). These providers may use your information only as necessary to perform services on our behalf and are contractually required to safeguard your data.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.
Data Retention
We retain SMS-related information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable legal and regulatory requirements.
Policy Updates
Guided Care Management may update this SMS Messaging Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this SMS Messaging Policy or our SMS practices, please contact: