Guided Care Management delivers personalized case management for individuals navigating complex health systems — including pregnant women, children, and those with behavioral health needs across Texas and Arizona.
Fill out our secure form. Takes about 5 minutes.
A care team member reviews your information within 48 hours.
We build a care plan around your unique needs and goals.
Your dedicated care manager stands by you every step forward.
We meet clients where they are — navigating health systems, behavioral health needs, and social barriers with compassion and cultural competence.
Targeted case management for high-risk pregnant women and children through HHSC's Children and Pregnant Women (CPW) program. We coordinate prenatal care, postpartum follow-up, and child wellness services to meet HHSC standards.
Learn more →Structured, person-centered case management for individuals living with mental health and behavioral health conditions. We connect clients to therapy, psychiatric care, crisis services, and community supports for lasting stability.
Learn more →Whole-person care coordination that integrates medical, behavioral, and social needs into a single plan. We help clients manage chronic conditions, navigate systems, and access vital community resources.
Learn more →For clients not covered by Medicaid, we offer flexible self-pay coordination plans — Basic, Standard, and Premium — designed around your level of need. Contact us to learn which plan fits your situation.
View plans →Our programs are designed for individuals and families navigating complex health, behavioral, and social challenges — with dignity and without barriers.
High-risk prenatal care, postpartum follow-up, and HHSC CPW program coordination for Medicaid-eligible women.
Children with chronic illness, developmental needs, or complex health conditions requiring coordinated multi-agency care.
Adults and youth living with mental health diagnoses, substance use challenges, or psychiatric conditions needing structured support.
Medicaid-eligible individuals across Texas and Arizona facing barriers to accessing health, housing, and social services.
You may qualify for GCM services if you meet the following criteria:
A clear, compassionate process designed to get you connected to care as quickly as possible.
Complete our secure online form in about 5 minutes. We review your information within 48 hours.
A care coordinator contacts you for a comprehensive assessment of your needs, goals, and health history.
We develop a personalized care plan connecting you to the medical, behavioral, and social services you need.
Your dedicated care manager stays with you — checking in, coordinating providers, and advocating for your health.
Complete our secure eligibility intake. A care coordinator will review your information and contact you within 48 hours.
GCM delivers a comprehensive suite of care coordination, case management, behavioral health, and community health services — designed to meet clients wherever they are on their health journey.
Most GCM services are available through Texas Medicaid at no cost to eligible members. We work with all major Texas MCOs.
Our service model flexes around managed care contracts, health plan partnerships, and population-specific program needs.
For clients not covered by Medicaid, we offer flexible self-pay coordination plans — Basic, Standard, and Premium.
The foundation of everything we do. GCM provides comprehensive, individualized care coordination that brings together every aspect of a client’s health — medical, behavioral, social, and environmental — into one seamless plan with a dedicated coordinator at the center.
Knowledge is the foundation of lasting health. Our care team provides targeted health education and coaching that empowers clients to understand their conditions, make informed decisions, and build sustainable healthy habits.
Health happens outside the clinic. GCM screens for and addresses the social, economic, and environmental factors that shape health outcomes — connecting clients to housing, food, transportation, and financial resources that remove barriers to wellness.
Transitions between care settings are among the highest-risk moments in a patient’s journey. GCM provides structured support during and after hospital discharge to prevent gaps in care, reduce readmissions, and ensure continuity across the health system.
Navigating the healthcare system can be overwhelming. GCM’s care team helps clients schedule appointments, communicate with providers, coordinate transportation, and — when appropriate — advocates alongside them to ensure they receive the care they need and deserve.
Living with a chronic condition requires consistent, ongoing support. GCM’s care managers work alongside clients and their clinical teams to monitor health status, reinforce self-management skills, and ensure the right care is happening at the right time.
Mental and behavioral health are inseparable from whole-person wellness. GCM provides Behavioral Health Targeted Case Management (BH-TCM) and broader wellness support — connecting clients to mental health resources, crisis services, and trauma-informed care across the continuum.
Understanding insurance and navigating benefits can be one of the biggest barriers to care. GCM helps clients enroll in programs, understand their coverage, and access the financial and community supports they’re entitled to.
Our Community Health Workers are the bridge between our clients and the care system — meeting people in their homes, neighborhoods, and communities with culturally responsive, linguistically appropriate support. CHWs are at the heart of health equity at GCM.
Caring for a loved one is one of the most demanding roles a person can take on. GCM supports families and caregivers with education, resources, and planning assistance so they can show up fully for the people they love without burning out.
Geography should never be a barrier to quality care management. GCM delivers virtual and telephonic care coordination to clients across Texas and beyond — including multi-state and remote CHW services for health plans operating in underserved or rural areas.
Purpose-built program models for MCO contracts, health plan partnerships, and specific population needs. All programs are customizable to your contract requirements and population health goals.
Intensive coordination for your highest-need, highest-cost members — reducing avoidable utilization and improving outcomes at the top of the risk stratification.
HHSC CPW program case management, high-risk prenatal outreach, postpartum follow-up, and HEDIS maternal measure improvement for Texas Medicaid plans.
Coordinated case management for children with complex health conditions, STAR Kids, CSHCN, and children in foster care — from birth through age 20.
BH-TCM program delivery, co-located care model support, and integrated behavioral health coordination for Medicaid managed care organizations.
Care coordination, benefits navigation, housing referrals, and behavioral health connections for individuals transitioning back into the community.
CHW outreach, telehealth-supported care management, and culturally responsive engagement for rural and hard-to-reach Texas populations.
Designed for tiered packages, MCO contracts, and clients with escalating or specialized needs. Build the exact service bundle your population requires.
High-frequency, high-touch support for the most complex clients — weekly or more frequent contact, multi-provider coordination, and crisis-ready response.
Rapid-response case management support during acute crisis periods — connecting clients to stabilization resources, safety planning, and immediate community support.
Per-member-per-month monitoring programs ideal for MCO contracts — providing consistent, structured touchpoints to track health status and prevent escalation.
Fully customized care management program design built around your managed care contract requirements, reporting obligations, and population health goals.
GCM is a Medicaid-participating provider in Texas. The majority of our core services are available at no cost to eligible members. We work with all major Texas MCOs including WellPoint, UnitedHealthcare, Parkland, Aetna, and Cook Children’s.
Check My EligibilityFor pregnant women, children, and low-income families. Most GCM services fully covered.
For children and youth under 21 with disabilities or complex needs. GCM coordinates case management under this program.
BH-TCM services available through Texas Medicaid for eligible individuals with behavioral health diagnoses.
For clients not covered by Medicaid. Three tiers designed around your level of need — contact us for personalized pricing.
Entry-level plan for stable clients needing light-touch, consistent support.
For clients with moderate needs, chronic illness, or new diagnoses.
Designed for high-risk clients who need active, frequent, intensive support.
Pricing is personalized during your intake consultation. Contact us — no obligation to enroll.
Our care coordinators are here to help. Complete a quick eligibility intake and we’ll guide you to the right program — at no cost and no obligation.
GCM is a participating provider with Texas Medicaid, UnitedHealthcare, Baylor Scott & White Health Plan, and AHCCCS Arizona Tribal programs. Most services are covered at no cost for eligible Medicaid members. All UHC products effective 10/26/2025.
Most GCM services are fully covered at no cost for eligible Medicaid members in Texas.
Pregnant women, children, and low-income families.
Children and youth under 21 with disabilities or complex needs.
Foster care youth — trauma-informed care coordination.
Adults 21+ with disabilities or chronic conditions needing LTSS.
Texas Medicaid MCO partner.
Texas Medicaid MCO partner.
Texas Medicaid MCO partner.
MCO partner — pediatric programs.
Texas commercial and Medicaid health plan. GCM is an accepted provider for eligible BSW Health Plan members.
AIHP, Tribal ALTCS, and TRBHA.
GCM is contracted with UnitedHealthcare Community Plan of Texas. All products below accepted effective 10/26/2025.
GCM was built for individuals and families navigating complex health, behavioral, and social challenges — with dignity, without barriers, and always with compassion.
Texas has one of the highest maternal mortality rates in the country. High-risk pregnant women — especially those on Medicaid — face the greatest barriers to prenatal care, postpartum follow-up, and social support. GCM bridges that gap through HHSC's Children and Pregnant Women (CPW) program.
You may be eligible if you are a pregnant woman in Texas who:
Children with chronic illness, developmental needs, disabilities, or complex health conditions require coordinated, multi-agency care that most families cannot navigate alone. GCM supports children from birth through age 20 — through the HHSC CPW program, STAR Kids, and STAR Health (foster care).
Your child may be eligible if they:
Adults and youth living with mental health diagnoses, psychiatric conditions, or substance use challenges deserve structured, compassionate support — not just referrals. GCM's Behavioral Health Targeted Case Management (BH-TCM) program provides real coordination, real follow-through, and real connection to care.
Available to Medicaid-eligible individuals with documented behavioral health needs in Texas.
Diabetes, hypertension, heart disease, COPD, asthma — managing a chronic condition is a daily challenge that affects every aspect of life. GCM's care managers provide consistent, ongoing support to help clients stay on track, prevent complications, and avoid unnecessary hospitalizations.
Our care managers are experienced in supporting clients living with a wide range of chronic conditions.
Health equity isn't achieved in a clinic — it's built in communities. GCM's Community Health Workers meet clients where they live, speak their language, and understand the barriers they face. We serve low-income individuals, immigrant communities, rural populations, and those facing housing or food insecurity across Texas.
GCM is committed to health equity for all Texans, regardless of background, language, or zip code.
Caregivers are the invisible backbone of our healthcare system — and they are often the most overlooked. Whether you're caring for a child with special needs, an aging parent, or a family member with a chronic condition, GCM provides training, resources, and planning support to help you sustain your caregiving role.
GCM supports caregivers of loved ones at every stage — so you can show up fully without burning out.
Select the option that best fits your situation. We'll show you which GCM services may be right for you.
High-risk pregnancy, prenatal support, or postpartum follow-up needed.
Child under 20 with a condition, disability, or complex care needs.
Diagnosed with a mental health condition or seeking behavioral health support.
Managing diabetes, hypertension, heart disease, or other ongoing health needs.
Struggling with social determinants that are affecting my health and wellbeing.
Caring for a child, parent, or loved one with complex health or behavioral needs.
Complete our secure eligibility intake in 5 minutes. A care coordinator will review your information and reach out within 48 hours.
Complete this secure intake form in about 5 minutes. A GCM care coordinator will review your information and contact you within 48 hours to discuss next steps.
Thank you for reaching out to Guided Care Management. A care coordinator will review your information and contact you within 48 hours to discuss your eligibility and next steps.
Review: A GCM coordinator reviews your intake form within 48 hours.
Contact: We reach out via your preferred contact method to discuss eligibility.
Assessment: A comprehensive needs assessment is completed with your coordinator.
Care Plan: Your personalized care plan is created and your support begins.
Everything you need to know about our services, eligibility, and how to get started with Guided Care Management.
Our care team is always ready to help. Reach out directly or start your eligibility intake today.
At GCM, we believe people are the heart of effective care. If you're passionate about serving underserved communities and building stronger health outcomes, we want to hear from you.
See How to Apply"We don't just coordinate care — we walk alongside people during some of the hardest moments of their lives."
GCM offers a supportive, mission-driven environment where your work directly improves lives every day.
Be part of a team that bridges gaps in care, strengthens communities, and stands beside clients when they need support most.
Access training, certifications, and professional development opportunities — including CHW and case management certifications.
Work in a collaborative, compassionate environment where your contributions are genuinely valued and your voice matters.
We offer full-time and part-time positions with hybrid and community-based roles available to fit your lifestyle.
GCM is always seeking talented, compassionate individuals in the following areas.
Support clients with care coordination, community education, resource navigation, and social services connections. CHWs are the frontline bridge between our clients and the care they need.
Manage client care plans across medical, behavioral, and social domains. Ensure smooth communication between providers, clients, and care teams — and serve as the dedicated point of contact for each client's journey.
Connect clients to mental health and substance use resources, support coordination with psychiatric providers, and provide structured case management for individuals enrolled in our BH-TCM program.
Provide essential operational and client support that keeps the GCM team running smoothly — from intake coordination to documentation support and client communications.
For students and new professionals interested in community health, case management, and behavioral health. We offer structured internship experiences with mentorship and real-world practice.
Experienced clinicians and program managers who want to lead, innovate, and shape the delivery of care coordination services for GCM's growing Texas client base.
We invest in the people who invest in our clients.
Competitive pay and benefits packages reflective of your role and experience.
Professional certification support including CHW, case management, and behavioral health credentials.
Opportunities to lead programs, mentor peers, and innovate in care delivery as GCM grows.
PTO, wellness programs, and family support resources to help you bring your best to work.
Hybrid and community-based roles available. We understand that flexibility supports your best work.
Work alongside people who share your commitment to health equity, community, and compassionate care.
We'd love to hear from you. Here's how to get started.
We keep it simple. No lengthy portals — just a direct, personal connection with our team.
Prepare your resume and a brief cover letter telling us why you're passionate about community health and what role interests you.
Send your application directly to [email protected] with the subject line: "Application – [Role Name]".
Our team will review your application and reach out within 5 business days to schedule an initial conversation.
We'll guide you through the rest — a simple, respectful process designed to find the right fit for you and for our clients.
Questions about a role or the process? Contact us here and we'll be happy to help.
Join a team that shows up for Texas families every single day.
Whether you have a question about our services, want to check eligibility, or are ready to get started — our team is ready to connect with you.
Send us a message and we'll get back to you as soon as possible — typically within one business day. You can also reach us directly using the information below.
2601 Little Elm Pkwy, Suite 1803
Little Elm, TX 75068
We respond to all inquiries within 1 business day. Eligibility intakes are reviewed within 48 hours.
Fill out the form below and a care coordinator will follow up with you shortly.
Thank you for reaching out. A care coordinator will contact you within 1 business day.
Complete our secure online form in about 5 minutes. A care coordinator will review your information and reach out within 48 hours to guide your next steps.
Begin Eligibility Intake →Complete the intake form — takes about 5 minutes online.
We review your information and confirm eligibility within 48 hours.
A coordinator contacts you to discuss your needs and next steps.
Your care plan is created and your support begins.
We'll help you figure out the right path. No pressure, no commitment — just a conversation about how we can help.
Practical articles, health tips, and community resources from the GCM care team — written to help clients, caregivers, and providers navigate health systems with confidence.
Texas has one of the highest maternal mortality rates in the nation — and Medicaid-enrolled women are disproportionately affected. The HHSC Children and Pregnant Women (CPW) program was designed to close that gap. In this article, we break down who qualifies, what services are covered, and how GCM can help you access this program at no cost.
Read Full Article →BH-TCM is a Medicaid-covered service that provides structured support for individuals living with mental health conditions. Here's what it includes — and how to access it in Texas.
Housing instability, food insecurity, and transportation gaps are health issues — not just social ones. Here's how GCM helps address them and where to find help in Texas.
Not sure which Texas Medicaid program you or your child qualify for? This guide breaks down the three main managed care programs in plain language — and how to get enrolled.
A care manager isn't a doctor — but they can be the person who makes sure all of your care is working together. Here's how GCM's chronic disease management support can help.
The weeks after birth can be the most vulnerable time for new mothers — especially those on Medicaid. Here's a guide to postpartum resources in Texas and how GCM can help.
Whether you're caring for a child, a parent, or a family member with complex needs — Texas has resources that can help. GCM's CHW team compiled this practical guide.
Navigating mental health care with Texas Medicaid can feel overwhelming. This step-by-step guide explains what's covered, how to find providers, and how GCM can help coordinate your care.
Food insecurity affects health outcomes in profound ways. GCM's Community Health Workers compiled this updated list of food assistance programs available across North Texas.
Practical resources from the GCM team — free for clients, caregivers, and community partners.
A plain-language guide to Texas Medicaid programs — STAR, STAR Kids, STAR+PLUS, and STAR Health — including who qualifies and how to enroll.
A month-by-month prenatal care checklist for high-risk pregnancies, including appointments, warning signs to watch for, and postpartum follow-up reminders.
A comprehensive list of crisis hotlines, mobile crisis teams, and behavioral health resources across Texas — available 24/7 at no cost.
An up-to-date directory of housing assistance, food pantries, utility programs, transportation services, and employment resources in North Texas.
Practical strategies, resources, and respite options for family caregivers managing the health of a loved one with chronic or complex needs.
A guide to reading and participating in your GCM care plan — including what to expect from your care coordinator and how to communicate your needs.
Our care team is always ready to help. Reach out directly or start your eligibility intake today.
GCM provides specialized case management and care coordination services to members enrolled in Arizona's tribal health programs through AHCCCS — the American Indian Health Program, Tribal ALTCS, and Tribal RBHA.
Comprehensive health coverage for eligible American Indian members statewide.
Long-term care and support services for tribal elders and individuals with disabilities.
Regional Behavioral Health Authority services for tribal communities across Arizona.
AHCCCS — the Arizona Health Care Cost Containment System — is Arizona's Medicaid agency. It provides health coverage to eligible low-income residents, and through a unique arrangement with federally recognized tribes, it also funds a specialized set of programs designed specifically for American Indian and Alaska Native communities.
Unlike standard Medicaid, tribal health programs under AHCCCS operate with distinct eligibility criteria, care delivery structures, and provider networks rooted in tribal sovereignty and the federal trust responsibility to tribal nations.
GCM is committed to serving members enrolled in these programs with the same compassionate, whole-person care coordination we provide across all our programs — with deep respect for tribal communities, cultural practices, and self-determination.
Arizona is home to 22 federally recognized tribes, each with unique cultural practices, health priorities, and community needs that GCM honors.
The federal government has a legal obligation to provide healthcare to Native Americans — AHCCCS tribal programs help fulfill this responsibility.
GCM provides care coordination that respects traditional healing practices, cultural identity, and community-based approaches to health and wellness.
Our care managers connect members to physical health, behavioral health, long-term care, and social support services through a single coordinated plan.
Each program serves different populations with distinct eligibility requirements and benefit structures. GCM provides specialized care coordination across all three.
AIHP provides comprehensive health coverage to eligible American Indian members through AHCCCS. It allows members to access services at Indian Health Service (IHS) facilities, tribal health programs, and other AHCCCS-contracted providers.
Tribal ALTCS provides long-term care and support services for tribal members who are elderly or have physical disabilities, serious mental illness, or developmental disabilities. Services are designed to support members in living as independently as possible in their homes and communities.
Tribal RBHAs are entities designated by Arizona tribes to manage and deliver behavioral health services to tribal members. They operate under a unique managed care model that preserves tribal sovereignty while delivering AHCCCS-funded mental health and substance use treatment services.
Eligibility varies by program. Generally, you must be an enrolled member or descendant of a federally recognized tribe and meet AHCCCS income and residency requirements.
Not sure if you qualify? Contact GCM and our team will help you understand your options and navigate the enrollment process at no cost.
GCM provides care coordination and case management support to tribal health members — working alongside IHS, tribal health departments, and AHCCCS to ensure no one falls through the cracks.
Connecting members to physical health, behavioral health, and social services through a single, integrated care plan that respects tribal practices.
Helping tribal members understand and access AHCCCS benefits, IHS services, and tribal health programs — and navigate transitions between them.
Coordinating with Tribal RBHAs and IHS behavioral health programs to ensure continuity of care for mental health and substance use treatment.
Supporting Tribal ALTCS members with care planning, provider coordination, and helping elders and individuals with disabilities live with maximum independence and dignity.
GCM provides services to AHCCCS-enrolled tribal health members including AIHP, Tribal ALTCS, and TRBHA.
Services coordinated alongside IHS facilities and tribal health departments across Arizona.
GCM partners with tribal health teams to ensure culturally appropriate, community-based support.
Care coordination services are covered through AHCCCS at no cost for enrolled tribal health program members.
Contact GCM to learn more about tribal health program eligibility and how we can support you or your family member.
2601 Little Elm Pkwy, Ste 1803
Little Elm, TX 75068
GCM is committed to honoring the sovereignty, culture, and health priorities of Arizona's tribal communities. If you or a family member are enrolled in an AHCCCS tribal health program, we're here to help.
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